Shipping policy
Shipping Policy
Thank you for shopping at Empress Mart. Please read our shipping policy below.
1. Delivery Areas
- We deliver across Pakistan.
- Delivery to remote areas may take extra time.
2. Processing Time
- Mobile Accessories: orders are processed and dispatched within 1 to 2 working days.
- Customized Gifts and Stamps: these are made to order, so production takes 3 to 5 working days before dispatch. Complex designs or bulk orders may take longer, and we will inform you.
- Orders placed on Sundays or public holidays are processed on the next working day.
3. Delivery Time
- Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): 2 to 4 working days after dispatch.
- Other cities and remote areas: 4 to 7 working days after dispatch.
- Delivery times are estimates and may be delayed by weather, strikes, holidays, or courier issues.
4. Shipping Charges
- Standard delivery charge: Rs. 200 per order (change as per your rates).
- Free delivery on orders above Rs. 5,000.
- Charges are shown at checkout before you pay.
5. Courier and Tracking
- We ship through trusted couriers such as TCS, Leopards, Trax, or M&P.
- A tracking number will be shared on WhatsApp or email once your order is dispatched.
6. Cash on Delivery (COD)
- COD is available across Pakistan.
- Please keep the exact amount ready when the rider arrives.
- We may call or message you to confirm your order before dispatch. Unconfirmed orders may be delayed or cancelled.
7. Wrong Address or Missed Delivery
- Please enter your full address and a working phone number at checkout.
- If delivery fails due to a wrong address or no response, the courier may return the parcel. In that case, re-delivery charges will be paid by the customer.
8. Damaged or Lost Parcels
- Please check your parcel at the time of delivery. If it looks damaged, contact us within 48 hours with photos or an unboxing video.
- If a parcel is lost in transit, we will resend it or arrange a refund after courier confirmation.